CURRENT EVENTS: 3RD QUARTER 2009

Starting July 1st, The Midwest Telecom Site will be the primary retail site.  Missouri Agents may sell as either Midwest Telecom, or MissouriCom since the support center and sales lines are inter-linked.

We have migrated to the new call center.  We are currently in the process of developing a new "Chain of Command" and ways to enhance the end-users customer service experience.

The new support center will be implemented to eliminate the need for live phone support in the main office.  Customers should be provided the direct toll-free number to the call center, as provided on all promotional material.  All customers under a brand that included phone support would be automatically merged into the system.

All agents that were not included in our program before the 2007 merger was completed, will now be able to use MTG Internet service.  We will be conducting follow-ups and updating our database during the open registration period.

We have updated our SRP Agent program requirements, and increased the margins to handle current market rates.   Agent recruitment period for new agents has been extended and will run from Feb 1st through July 1st.  For more info about our agent/shared revenue partner program CLICK HERE  After the recruitment period, the parent company site will cease to take new agents unless referred by a partner, or initiated by MTG.

Midwest Telecom is in the beginning stages of moving to GOOGLE APPs for an enhanced customer experience.  This means all customers will receive a MASSIVE 7GB+ e-mail account, and have all the benefits that GMail customers have for their e-mail service.  This change will take place in QTR 4.  We are also looking into DSL service for our AT&T market.  We will have an answer on both in QTR 4 News.